FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Library
HOW LONG DOES IT TAKE TO GET A LIBRARY CARD?
Our librarian will be able to supply you with a new library card the same day you apply.
ARE ELECTRONIC BOOKS AVAILABLE?
Yes
DOES THE LIBRARY HAVE "STORY TIME" FOR YOUNGER CHILDREN?
We do offer "story time" for younger children! Give us a call if the current schedule is not posted.
City Hall
WHAT HOURS IS CITY HALL OPEN?
City Hall is open from 7:30am - 2:30pm Monday through Friday.
Ordinances
MAY I BURN TRASH AND LEAVES INSIDE THE CITY LIMITS?
You may not burn trash in city limits, but you may burn yard waste if conditions are favorable.
Please visit the site listed below and click on Webster County to see if there are currently any burn bans.
Building Permits & Inspections
WHAT IS THE PROCESS FOR GETTING A BUILDING PERMIT?
Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall. Should you have any additional questions, please feel free to give us a call. We will be happy to help you.
Sanitation & Recycling
WHEN IS THE GARBAGE COLLECTION DAY?
Garbage pickup is on Thursday. Remember, observed holidays will alter the normal routine.
Water and Sewer Utilities
HOW COULD I HAVE USED THIS MUCH WATER?
You could possibly have a leaky toilet or faucet that's difficult to detect. Check for an outside faucet that is leaking or not turned off. Just call the office and we'll work with you to solve the problem.
MY BILL IS PAST DUE CAN I GET AN EXTENSION?
If your bill is not paid by the due date (20th) a penalty is charged and the late notice that is mailed to you will give you the final date of payment prior to disconnection, usually the 30th of the month. Call City Hall with questions or to discuss payment options.
WHAT DO I DO IF I AM EXPERIENCING LOW PRESSURE?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
WHY DO I HAVE A PREVIOUS BALANCE WHEN I KNOW I SENT IN MY PAYMENT?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
WHY IS MY WATER DISCOLORED?
A repair could have been completed recently allowing air to enter the line, causing a milky look. Call City Hall with questions.
FAQ
WHERE DO I GO TO VOTE?
Voting takes place at the Duncombe Community Center for all elections.
New Resident Resources
HOW DO I SIGN UP TO RECEIVE ALERTS AND NEWS & NOTICES?
Simply click here or the "Subscribe" button located on the home page, fill out the brief form with your preferred contact information and click submit.
Contact Info
City of Duncombe
421 Main Street
Duncombe IA 50532
(515) 543-5716